Items purchased online can be shipped back to us or returned/exchanged at our physical store in Toronto.

We are unable to offer refunds or exchanges to our customers outside of Canada and the USA.

The item you wish to return or exchange must be in new, unused condition with all original tags and packaging intact and be accompanied by a valid receipt.

The item must have been purchased or received within the last 14 days.

The buyer is responsible for all shipping costs associated with returning their order, and the original shipping will not be refunded.

In order to qualify for an online return you must first get an authorization from us via email. Contact  matt@powersportsto.com  and let us know the issue.

We reserve the right to deny refunds or exchanges on items that have not been authorized to be sent back, that show signs of use or that do not meet the criteria as outlined on this page.

 WHAT ITEMS ARE FINAL SALE?

Powersports TO does not offer exchanges, credits or refunds on the following items: helmets (see below), electrical parts, sale or promotional items, items purchased with a discount code, online exclusives, gift cards, chemicals or cleaning products, and special orders.

All helmets are final sale. Motorcycle helmets are sold as safety items. A helmet can only take an impact to 100% of its ability once - it also starts to conform to the unique shape of each head when being worn. When a helmet leaves our store, we can no longer guarantee the product's original integrity which is why all helmet purchases are final sale. 

If you need help sizing a helmet, please get in touch with us. 

MAKING AN EXCHANGE:

If you would like to exchange what you ordered for a different size the fastest way is to request a return authorization via email. Once authorized, place another order and ship us back your incorrectly sized item. Your item will be inspected on return and a refund will be issued to your original form of payment. Some refunds might take 5-7 business days for the refund to arrive in your account.

NEXT STEPS:

1. Email us for a return authorization. Once approved:
2. Ship the item back to us at the address provided below. Please mark your order number and include your name as the shipper on the package. Ensuring the item arrives safely back to us is the buyer's responsibility and should be shipped appropriately with tracking and insurance.
3. Once we receive your item we will notify you of your refund by email.

CANADIAN CUSTOMERS -  SHIP PREAPPROVED RETURNS/EXCHANGES TO:

Powersports TO - Returns
24 Nashville Ave
Toronto, ON  M6M 1J1

US CUSTOMERS - CONTACT US FOR RETURN SHIPPING ADDRESS/PROCEDURE

OTHER IMPORTANT DETAILS TO KNOW:

Motorcycling is an inherently dangerous activity, which may result in personal injury and/or death. While all motorcycle riders should wear appropriate protective equipment, no product can offer complete protection from injury, death or damage to individuals and property.

Powersports TO makes no guarantees or representations regarding the extent to which products protect individuals or property from injury, death or damage.

Installation of any item sold by Powersports TO must be carried out by a Certified Motorcycle Technician. This includes luggage items which may require additional mounting brackets.

All warranties are provided by and serviced through the manufacturer. *BATTERY warranty claims must be processed within 7 days of purchase.